Cancellation policy

Cancellation & Order Details Policy

We process orders quickly to ensure fast dispatch.

For this reason, orders cannot be cancelled or amended once they have been placed.

This includes:

Please double-check your details carefully before completing your purchase.

Once your order is submitted, it moves immediately into our packing queue.

Because of this, we are unable to change or cancel the order before dispatch.

If your parcel is sent to an incorrect or incomplete address, we are not responsible for the loss of the parcel or replacement shipping fees.

Once shipped, the order cannot be recalled or rerouted.

Please refer to our Returns Policy to determine if your item may be eligible for return once received.

Food products are not eligible for return unless faulty.

For any questions, please contact us at:

hello@matchaenergy.com.au

We’re here to help however we can — but we cannot guarantee changes after checkout.